Frequently Asked Questions
Your top inquiries answered
Vensylva offers health, travel and home insurance plans specifically designed to address the needs of retired individuals. Each plan can be adjusted to reflect personal preferences and care requirements.
Begin by reviewing your routine care needs, preferred providers and budget. Our advisors can walk you through plan features, co-payments and medical service networks to find the best fit.
Yes. Policies can be modified during renewal periods to reflect changes in health status, travel habits or living arrangements. Contact our support team for guidance on adjustments.
Our dedicated claims team assists with documentation, submission and follow-up directly with providers or service partners to streamline your experience and answer any questions.
Policies are available to individuals aged 60 and above. Special conditions may apply based on health history. Please consult our advisors for a personalized assessment.
Once all required documents are submitted and reviewed, coverage typically becomes active within a few business days, subject to plan specifics and regulatory checks.
Certain policies allow coverage for spouses or dependents. Terms vary by product. Our team can outline available options and any additional requirements.
Standard identification, proof of residence and medical history are generally required. Additional forms may be necessary for specialized coverage. A checklist will be provided upon request.
Premiums are based on age, chosen coverage level, deductible options and any selected add-ons. We aim for fair pricing through transparent criteria aligned with local regulations.
You can reach our support team by phone at +41769975666 or via email through our website contact form. Our office hours in Bern are Monday through Friday.